Policies
Clawington of Madison
11045 County Line Road
Madison, AL 35758
(256) 801-2529
reception@clawington.com
Effective Date: January 1, 2025
Last Updated: August 31, 2026
Introduction
Clawington of Madison("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us to request veterinary services.
Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website.
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Fill out a contact or inquiry form
- Request an appointment online
- Subscribe to our newsletter or email updates
- Call or email us directly
This information may include your name, email address, phone number, home address, the name and species of your pet(s), and any message or notes you include.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar tracking technologies, including:
- IP address and general geographic location
- Browser type and version
- Pages visited and time spent on each page
- Referring website or search terms
- Device type (desktop, mobile, tablet)
This information is collected in aggregate and is used solely to improve our website's performance and user experience.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and appointment requests
- Schedule and confirm veterinary appointments
- Send appointment reminders and follow-up communications
- Provide information about our services, promotions, or pet health resources (only if you opt in)
- Improve our website content and functionality
- Comply with applicable legal obligations
We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
How We Share Your Information
We may share your information with trusted third parties only as necessary to operate our business and provide services to you. These parties include:
- Appointment and Practice Management Software — to schedule and manage your pet's care
- Email Marketing Platforms — to send appointment reminders or newsletters you have opted into
- Website Analytics Providers (such as Google Analytics) — to understand how visitors use our site
- Payment Processors — to securely process any transactions
All third-party service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
We may also disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, safety, or property of Clawington of Madison, our clients, or the public.
Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember your preferences and understand how visitors interact with our site.
You may configure your browser to refuse all cookies or to alert you when cookies are being sent. Note that some features of our website may not function properly if cookies are disabled.
We use the following types of cookies:
- Essential cookies — Required for the website to function (e.g., form submissions)
- Analytics cookies — Help us understand website traffic and usage patterns
- Marketing cookies — Used only if we run targeted advertising campaigns
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce our agreements. Contact form submissions and appointment request records are generally retained for a period consistent with standard business recordkeeping practices.
Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information, subject to certain legal exceptions
- Opt out of marketing communications at any time by clicking "unsubscribe" in any email or by contacting us directly
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at:
Clawington of Madison
(256) 801-2529
reception@clawington.com
We will respond to all requests within 30 days.
California Residents — CCPA / CPRA Notice
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to Know — You may request that we disclose the categories and specific pieces of personal information we have collected about you over the past 12 months.
- Right to Delete — You may request deletion of personal information we have collected, subject to certain exceptions.
- Right to Opt Out of Sale — We do not sell personal information. However, if this changes, you will have the right to opt out.
- Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.
To submit a California privacy request, please contact us at reception@clawington.com or call (256) 801-2529. We may need to verify your identity before processing your request.
Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete it.
Third-Party Links
Our website may contain links to third-party websites, including online booking platforms, social media pages, and review sites. This Privacy Policy applies only to our website. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content or practices.
Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Clawington of Madison
11045 County Line Road
Madison, AL 35758
(256) 801-2529
reception@clawington.com
General Requirements for All Pets
Before any service is provided, all pets must:
- Be current on all required vaccinations (see below)
- Be free of fleas and ticks at the time of drop-off
- Be on an active flea, tick, and heartworm preventative
- Show no signs or symptoms of illness or contagious disease
- Have basic socialization skills appropriate for a group environment (daycare and boarding)
Please inform us in advance of any special dietary needs, restrictions, or medications your pet will need administered while in our care.
At Clawington of Madison, the health and safety of every pet in our care is our top priority. Because our dogs and cats share indoor and outdoor play spaces, suites, and common areas, we require all pets to meet the following health, vaccination, and parasite-prevention requirements before they can participate in grooming, daycare, or boarding services.
These requirements help protect your pet, as well as every other pet staying, playing, or being groomed at our facility.
Dog Requirements
Dogs receiving grooming, daycare, or boarding services must be current on the following:
- Rabies
- Distemper / Parvo
- Bordetella
- Canine Influenza
- Leptospirosis
In addition, dogs must have documentation of the following within the required timeframe determined by our staff:
- Negative Heartworm Test
- Negative Intestinal Parasite Screen
- Proof of active Flea & Tick Prevention
- Proof of active Heartworm Prevention
Daycare Evaluation Requirement
All new dogs must complete a paid daycare evaluation before joining regular daycare play groups. This half-day visit allows our staff to observe temperament and behavior with other dogs, new people, and our facility, so we can place your dog in the most appropriate playgroup.
Grooming (Pet Spa) Scheduling Note
Grooming appointments must be scheduled in advance. We are unable to accommodate same-day grooming requests.
Cat Requirements
Cats staying with us for boarding must be:
- Current on vaccinations as recommended by their veterinarian
- Free of fleas and ticks
- Showing no signs of active illness or symptoms of concern
Please contact our front desk at (256) 801-2529 to confirm our current feline vaccination and testing requirements prior to booking, as these may be updated periodically.
Documentation & Verification
Proof of vaccination and testing must be provided by your veterinarian prior to your pet's service date. Records can be emailed to reception@clawington.com, brought in at drop-off, or uploaded through our online booking portal. We may contact your veterinarian directly to verify records.
Pets who arrive without proper documentation may not be able to receive services as scheduled.
Illness & Symptom Policy
For the safety of all pets in our care, any pet showing symptoms of illness (including but not limited to coughing, sneezing, vomiting, diarrhea, lethargy, or visible parasites) at the time of check-in may be declined service. If your pet becomes ill or requires medical attention while in our care, we will coordinate care to ensure their health and safety are protected.
Financial Policy
This Financial Policy outlines how pricing, deposits, cancellations, and payments work for grooming, daycare, and boarding services at Clawington of Madison. By booking a service with us, you agree to the terms below.
Pricing
Daycare
- Daycare Evaluation: $22 (includes a half-day of play)
- Half-Day Daycare: $19 (includes access to our splash pad)
- Full-Day Daycare: $29 (includes a midday lunch/rest break)
We offer a 10% multi-pet discount per additional pet, as well as discounted 10-day and 20-day daycare packages. Contact us for current package pricing.
Boarding
Boarding rates vary based on suite type, pet size, and length of stay. Please visit our online booking portal or contact us at (256) 801-2529 for a detailed rate quote.
Grooming (Pet Spa)
Grooming pricing depends on the services requested and your pet's size, breed, and coat condition. Please contact us at (256) 801-2529 for a quote, and note that grooming appointments must be scheduled in advance.
Deposits
A deposit equal to one night's stay is required to secure a boarding reservation.
- If your reservation is made by phone, a secure payment link will be sent to you via text or email, and your reservation will be confirmed once the deposit is received.
- When your pet is checked in and out as scheduled, your deposit is applied toward and deducted from your final bill.
- If your reservation is altered or canceled with proper notice (see Cancellation Policy below), your deposit remains on your account and will be applied toward a future reservation.
Cancellation Policy
Cancellation terms differ depending on the dates of your reservation.
- Standard Reservations: Cancellation notice must be given during business hours at least 48 hours prior to your reservation. Notice given less than 48 hours in advance will result in forfeiture of your deposit.
- Peak/Holiday Periods: Cancellation notice must be given during business hours at least 7 days (1 week) prior to your reservation. Notice given less than 7 days in advance will result in forfeiture of your deposit.
Peak/Holiday periods include, but are not limited to, the week leading up to and during major U.S. holidays (Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, New Year's, etc.) as well as school breaks for surrounding school systems (Spring Break, Fall Break, etc.).
All cancellations must be communicated directly to Clawington of Madison during business hours; cancellations are not accepted via voicemail, text, or online form alone unless confirmed by our staff.
Payment
Payment for services is due at check-in or check-out unless otherwise arranged. We accept payment through our online booking portal or in person at our facility. For phone reservations, a secure payment link will be provided for deposit collection.
Discounts & Packages
We offer the following discounts, where applicable:
- 10% multi-pet discount per additional pet (daycare)
- Discounted 10-day and 20-day daycare packages
Contact our front desk for current details on available discounts and packages.
Refunds
Deposits are non-refundable if a reservation is canceled without meeting the notice requirements outlined in our Cancellation Policy above. Deposits held on your account due to a properly canceled or altered reservation will be applied toward a future service rather than refunded.
Changes to This Policy
We may update these Policies from time to time to reflect changes in our pricing, services, or business practices. When we make changes, we will update the "Last Updated" date at the top of this page.
Questions About This Policy
If you have any questions about pricing, deposits, cancellations, or payments, please contact us:
Clawington of Madison
11045 County Line Road
Madison, AL 35758
(256) 801-2529
reception@clawington.com
These Policies were last reviewed on August 2026.
