Clawington of Madison
11045 County Line Road
Madison, AL 35758
(256) 801-2529
reception@clawington.com

Effective Date: January 1, 2025
Last Updated: August 31, 2026

General Requirements for All Pets

Before any service is provided, all pets must:

Be current on all required vaccinations (see below)
Be free of fleas and ticks at the time of drop-off
Be on an active flea, tick, and heartworm preventative
Show no signs or symptoms of illness or contagious disease
Have basic socialization skills appropriate for a group environment (daycare and boarding)

Please inform us in advance of any special dietary needs, restrictions, or medications your pet will need administered while in our care.

At Clawington of Madison, the health and safety of every pet in our care is our top priority. Because our dogs and cats share indoor and outdoor play spaces, suites, and common areas, we require all pets to meet the following health, vaccination, and parasite-prevention requirements before they can participate in grooming, daycare, or boarding services.

These requirements help protect your pet, as well as every other pet staying, playing, or being groomed at our facility.

Dog Requirements

Dogs receiving grooming, daycare, or boarding services in Clawington of Madison requires all canine guests to be current on the following:

Rabies
Distemper / Parvo
Bordetella
Canine Influenza
Leptospirosis

In addition, dogs must have documentation of the following within the required timeframe determined by our staff:

Yearly Heartworm Testing
Intestinal Parasite Screening
PFlea & Tick Control

Daycare Evaluation Requirement

All new dogs must complete a paid daycare evaluation before joining regular daycare play groups. This half-day visit allows our staff to observe temperament and behavior with other dogs, new people, and our facility, so we can place your dog in the most appropriate playgroup.

Grooming (Pet Spa) Scheduling Note

Grooming appointments must be scheduled in advance. We are unable to accommodate same-day grooming requests.

Cat Requirements

Clawington of Madison requires all feline guests to be current in:

Vaccinations: Rabies, Distemper (rhinotracheitis, panleukopenia, calicivirus), Leukemia, and Bordetella
On monthly flea and tick prevention
Yearly intestinal parasite screen
Showing no signs of active illness or symptoms of concern

Please contact our front desk at (256) 801-2529 to confirm our current feline vaccination and testing requirements prior to booking, as these may be updated periodically.

Documentation & Verification

Proof of vaccination and testing must be provided by your veterinarian prior to your pet's service date. Records can be emailed to reception@clawington.com, brought in at drop-off, or uploaded through our online booking portal. We may contact your veterinarian directly to verify records.

Pets who arrive without proper documentation may not be able to receive services as scheduled.

Illness & Symptom Policy

For the safety of all pets in our care, any pet showing symptoms of illness (including but not limited to coughing, sneezing, vomiting, diarrhea, lethargy, or visible parasites) at the time of check-in may be declined service. If your pet becomes ill or requires medical attention while in our care, we will coordinate care to ensure their health and safety are protected.

Financial Policy

Services and Payment- All fees, services, and products at the time of my pet’s pickup via credit card, debit card, or cash. I authorize Clawington of Madison to charge any credit card on file for unpaid fees, provided I am notified via email or phone at least 24 hours in advance. I am responsible for any fees associated with returned or disputed payments. Beginning August 1st, 2026, a 3% processing fee will be added to all payments made by credit card. This fee does not apply to payments made by debit card.

Pricing

Daycare

Daycare Evaluation: $22 (includes a half-day of play)
Half-Day Daycare: $19 (includes access to our splash pad)
Full-Day Daycare: $29 (includes a midday lunch/rest break)

We offer a 10% multi-pet discount per additional pet, as well as discounted 10-day and 20-day daycare packages. Contact us for current package pricing.

Boarding

Boarding rates vary based on suite type, and length of stay. Please visit our online booking portal or contact us at (256) 801-2529 for a detailed rate quote.

A minimum stay fee is in place for Saturday to Sunday (one night) reservations.

Grooming (Pet Spa)

Grooming pricing depends on the services requested and your pet's size, breed, and coat condition. Please contact us at (256) 801-2529 for a quote, and note that grooming appointments must be scheduled in advance.

Deposits

A deposit equal to one night's stay is required to secure a boarding reservation.

If your reservation is made by phone, a secure payment link will be sent to you via text or email, and your reservation will be confirmed once the deposit is received.
When your pet is checked in and out as scheduled, your deposit is applied toward and deducted from your final bill.
If your reservation is altered or canceled with proper notice (see Cancellation Policy below), your deposit remains on your account and will be applied toward a future reservation.

Boarding Deposit/ Cancellation Policy.

A deposit in the amount of one night's stay is required once a reservation request has been accepted. Deposits are expected to be paid promptly. Reservations with unpaid deposits may be canceled or released to other clients at the Facility's discretion, particularly when boarding availability is limited or another client requests the same reservation dates.

When pets are checked in and out as scheduled for their reservation, your deposit will be applied and deducted from your final bill.
When reservations are altered and/or canceled with proper notice (see cancellation policy below), your deposit will remain on your account to be applied and deducted from future services.

Cancellation Policy

Please Note Policies Differ Depending on Dates of Reservation. Cancellations must be made within the time frames listed below or your deposit will be forfeited.

Non-Peak/Holiday Periods:
- To cancel a reservation, notice must be given to Clawington of Madison during business hours (7 AM - 5:30 PM Monday- Friday, 8 AM - 12 PM Saturday), no less than 48 business hours prior to reservation. Notice given less than 48 hours prior to reservation will result in forfeiture of your deposit.
Peak/Holiday Periods:
- To cancel a reservation, notice must be given to Clawington of Madison during business hours (7 AM - 5:30 PM Monday- Friday, 8 AM - 12 PM Saturday), no less than 1 week (7 days) prior to reservation. Notice given less than 7 days prior to reservation will result in forfeiture of your deposit.
- Peak/holiday periods include but are not limited to the week leading up to and during any major US holiday (Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, New Year's, etc.) as well as breaks for surrounding school systems (Spring Break, Fall Break, etc.)

Payment & Billing Procedures

Payment for all boarding services, add-ons, and applicable fees will be processed on Friday afternoon or Saturday morning prior to the scheduled Sunday pickup time.
An itemized invoice can be viewed in your Gingr account.
By reserving a Sunday pickup, I authorize Clawington of Madison to charge my card on file for all services due.

Discounts & Packages

We offer the following discounts, where applicable:

10% multi-pet discount per additional pet (daycare)
Discounted 10-day and 20-day daycare packages

Contact our front desk for current details on available discounts and packages.

Refunds

Deposits are non-refundable if a reservation is canceled without meeting the notice requirements outlined in our Cancellation Policy above. Deposits held on your account due to a properly canceled or altered reservation will be applied toward a future service rather than refunded.

Changes to This Policy

We may update these Policies from time to time to reflect changes in our pricing, services, or business practices. When we make changes, we will update the "Last Updated" date at the top of this page.

Questions About This Policy

If you have any questions about pricing, deposits, cancellations, or payments, please contact us: