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DEPOSITS AND CANCELLATION POLICY

Deposit Due at Booking:

A deposit in the amount of one night’s stay is required in order to submit your boarding request online.  

If reservations are made by phone, a secure payment link will be sent (via text or email) for a deposit of one night’s stay, and your reservation will be booked after payment is received. 

What Happens to My Deposit:

When pets are checked in and out as scheduled for their reservation, your deposit will be applied and deducted from your final bill.

When reservations are altered and/or canceled with proper notice (see cancellation policy below), your deposit will remain on your account to be applied and deducted from future services.

Cancellation Policy: Please Note Policies Differ Depending on Dates of Reservation

Cancellations must be made within the time frames listed below or your deposit will be forfeited. 

Non-Peak/Holiday Periods:

To cancel a reservation, notice must be given to Clawington of Madison during business hours, no less than 48 business hours prior to reservation. Notice given less than 48 hours prior to reservation will result in forfeiture of your deposit.

Peak/Holiday Periods: 

To cancel a reservation, notice must be given to Clawington of Madison during business hours, no less than 1 week (7 days) prior to reservation. Notice given less than 7 days prior to reservation will result in forfeiture of your deposit. 

• Peak/Holiday periods include but are not limited to the week leading up to and during any major US holiday (Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, New Year’s,etc.) as well as breaks for surrounding school systems (Spring Break, Fall Break, etc.)

Medications:

If your dog/cat needs any medications/ and or supplements we require that they be brought in the original container with your pet’s name clearly visible.